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Application Development and Management in the Programmers' Playground
- by T. Paul McCartney,Kenneth J. Goldman,E.F. Berkley Shands,William M. Shapiro (June 1, 1998)
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This paper describes a set of tools that enables application developers to debug and design distributed applications from existing "off-the-shelf" components, make new application components available on the Internet through a "launcher" service, and more.
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Baking the CRM Cake: Homemade or from a Mix?
- by META Group (July 21, 1999)
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Once again, the META Group spots trends that apply to your application delivery strategies. Read this in-depth, thorough study about whether to build or buy customer relationship management (CRM) applications.
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Best Practices for Retaining Top Technical Talent in Service & Support
- by Thomas E. Lah, Executive Director, TPSA (March 13, 2008)
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The concept of the virtual workplace is now well defined, as over the past decade companies have searched for ways increase the efficiency of knowledge workers and reduce expenditures on costly and underutilized office space.
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Best Practices for Retaining Top Technical Talent in Service & Support
- by SSPA (February 5, 2008)
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In a Professional Services or IT Consulting organization, it’s not just about providing excellent services to clients. It’s also about balancing costs, time and the expectations of clients and management while trying to drive more value. Is it possible to successfully achieve all of this?
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Building on the Stage/Gate: An Enterprise-wide Architecture for New Product Development
- by Beebe Nelson, Bob Gill, and Steve Spring (September 1, 1997)
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Today's corporations use the stage/gate process to manage and execute product development. This sometimes bureaucratic process has shortcomings, particularly when it comes time to decide what programs to include in the development portfolio. Learn about the next big step, aggregate product planning.
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Calculating Utilization
- by Thomas E. Lah (February 5, 2008)
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To run a successful professional services business, managers must understand how to effectively account for their consulting staff’s productivity. But assessing productivity can be challenging without a standardized formula for calculating billable utilization.
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Capability Maturity Model for Software
(November 30, 1999)
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"The Capability Maturity Model for Software (CMM or SW-CMM) is a model for judging the maturity of the software processes of an organization and for identifying the key practices that are required to increase the maturity of these processes." Sounds easy enough, right? But there's more to it. Through this site, you can learn not only the basics of this model, but how the CMM can be integrated and what it means for software engineers.
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