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Spotlight On: ITIL


Embarking on a Services Journey through ITIL Embarking on a Services Journey through ITIL
-by Vijay Sankaran
ITIL brings with it tremendous potential to transform an organization. However, it requires unwavering persistence and commitment to leverage the transformation potential.
Managing In the Face of Imposed Models - by Mark Mullaly, PMP
Migrating to ITIL: Evolution, Not Revolution (Part 2) - by Michael Wood
Migrating to ITIL: Evolution, Not Revolution (Part 1) - by Michael Wood
ITIL-igence for Project ManagersITIL-igence for Project Managers
-by Tom L. Barnett, PMP
 Do you manage your projects with ITIL? Here’s some insight on how PM and ITIL can best work together in an IT organization--and what that means for PMs. (Hint: It may not be what you think!)
Destination: ITILDestination: ITIL
-by Mike Donoghue
 A strong alignment between the organization and its technology infrastructure is an essential first step in starting an ITIL initiative.
Regaining Traction for ITILRegaining Traction for ITIL
-by Joe Wynne
 Soon after launch of a migration to ITIL, progress can get bogged down. What tactics should you use to regain traction? That depends on the problems you’re experiencing.
ITIL Cost Ya - by Mike Donoghue
The Benefits of ITIL - by Pink Elephant (February 2, 2009)
ITIL Service Delivery Checklists
Service Management Concepts Made Easy (Part 3): Service Portfolio vs. Service Catalog - by Pierre Bernard, Manager, Product Portfolio Research & Development, Pink Elephant (February 2, 2009)
ITIL Service Support Checklists
Foundations for an ITIL Adoption Business Case - by Ian Stewart, PMP
Change IT with ITIL - by Ian Whittingham, PMP
Overcoming Cultural Resistance to ITIL - by Vijay Sankaran
Book IT - by Michael Wood


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