IT Infrastructure Library/Integrated Service Management

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Foundations for an ITIL Adoption Business Case Foundations for an ITIL Adoption Business Case
-by Ian Stewart, PMP
Like most projects, the value of ITIL needs to be quantified and communicated clearly to the rest of your organization. The combination of information on benchmarked cost saves--paired with baselined metric data or value drivers--will present them with the information needed to tell a convincing story and sell the business case.
Overcoming Cultural Resistance to ITIL - by Vijay Sankaran
Leggo My EgoLeggo My Ego
-by Joe Wynne
 Middle managers can stand in the way of any transition to ITIL. The right planning activities can help you stop interference by big egos before it begins.
The New CSIThe New CSI
-by Mike Donoghue
 The book on Continual Service Improvement is targeted at people who want to review their company’s current IT service management practices in order to define, comprehend and calculate their strengths and weaknesses.
Service Desk for ITILService Desk for ITIL
-by Mike Donoghue
 To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong.
Change IT with ITIL - by Ian Whittingham, PMP
Book IT - by Michael Wood
Improving the Business of IT - by Vijay Sankaran
Library Card - by Sunil Sharma
Après PMP (Part 2) - by Sainath Nagarajan, PMP, SCPM
Continuity Planning & Disaster Recovery: ITIL Style - by Michael Wood


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