CRM for Project Managers

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Spotlight On: CRM for Project Managers


Managing External Customers: Reality or Pipedream? Managing External Customers: Reality or Pipedream?
-by Andy Jordan
In these competitive, customer service-focused times, can customers be managed or do they call all the shots?
CRM Tools: The Next PM Tool? - by Andy Jordan
It’s All About Relationships, People! - by Andy Jordan
Managing Project Stakeholders: A Strategic Approach - by Michael Wood
CRM Assessment with Call Center Plan
CRM Implementation Plan
Right (and Wrong) CustomersRight (and Wrong) Customers
-by Mike Donoghue
 Sometimes it’s not about who is right or who is wrong--sometimes it may just be asking what’s wrong.
Preparing Users to Squeeze Out Expected CRM BenefitsPreparing Users to Squeeze Out Expected CRM Benefits
-by Joe Wynne
 We know that there are huge benefits to an established CRM program--as long as the system users are prepared correctly.
Truths Mickey Told Me: Lessons from DisneyTruths Mickey Told Me: Lessons from Disney
-by Jerry Manas, PMP
 This writers experience with the Disney Institute--the learning arm of the Walt Disney organization--provided fresh approaches in achieving excellence through--and with--people.
Profit-Making CRM - by Mike Donoghue
Branding Through CRM - by Mike Donoghue
Extreme Customers, Extreme Service - by Mike Donoghue
Project & Stakeholder Expectations Analysis Worksheets  ( Evaluation Form - Template)
In the Public Interest - by Mike Donoghue
The Outsourced CRM SCRMble - by Mike Donoghue
Negotiating Stakeholder Expectations: The Key to Better Requirements - by Mark Mullaly, PMP
CRM Application Implementation


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