Hot Topics: IT Infrastructure Library/Integrated Service Management

Hot Topic: IT Infrastructure Library/Integrated Service Management Articles, Resources, White Papers, and more focusing on IT Infrastructure Library/Integrated Service Management. Features Foundations for an ITIL Adoption Business Case - by Ian Stewart, PMP Like most projects, the value of ITIL needs to be quantified and communicated clearly to the rest of your organization. The combination of information on benchmarked cost saves--paired with baselined metric data or value drivers--will present them with the information needed to tell a convincing story and sell the business case. Leggo My Ego - by Joe Wynne Middle managers can stand in the way of any transition to ITIL. The right planning activities can help you stop interference by big egos before it begins. The New CSI - by Mike Donoghue The book on Continual Service Improvement is targeted at people who want to review their company’s current IT service management practices in order to define, comprehend and calculate their strengths and weaknesses. Service Desk for ITIL - by Mike Donoghue To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong. More on ITIL/ISM Overcoming Cultural Resistance to ITIL - by Vijay Sankaran Change IT with ITIL - by Ian Whittingham, PMP Book IT - by Michael Wood Improving the Business of IT - by Vijay Sankaran Library Card - by Sunil Sharma Après PMP (Part 2) - by Sainath Nagarajan, PMP, SCPM Continuity Planning & Disaster Recovery: ITIL Style - by Michael Wood