Hot Topics: IT Infrastructure Library/Integrated Service Management

Hot Topic: IT Infrastructure Library/Integrated Service Management Articles, Resources, White Papers, and more focusing on IT Infrastructure Library/Integrated Service Management. Features Attend The Largest And Most Respected IT Service Management Conference In The Industry! 13 Tracks with over 150 sessions Powerful presentations by Pink Elephant’s highly sought-after consultants Expanded view of ITIL’s Service Lifecycle Process Model World launch of new ITIL V3 courses Insightful presentations from award winning CIOs who are recognized for their business contributions Return of highly rated university professors profiling business and leadership excellence More industry experts highlighting best practices beyond ITIL (CMM, CoBIT, ISO, IT Governance, EFQM, etc.) A big “ITIL Birthday Celebration” Bash And much, much more! Register For A Saturday Workshop & Get 2 FREE Hotel Room Nights! Visit the conference site for more details. Register today for access to the exclusive pre-conference website with value-added white papers, educational ITIL audio files, plus a sample online process assessment! Foundations for an ITIL Adoption Business Case - by Ian Stewart, PMP (December 31, 2007) Like most projects, the value of ITIL needs to be quantified and communicated clearly to the rest of your organization. The combination of information on benchmarked cost saves--paired with baselined metric data or value drivers--will present them with the information needed to tell a convincing story and sell the business case. Leggo My Ego - by Joe Wynne (December 17, 2007) Middle managers can stand in the way of any transition to ITIL. The right planning activities can help you stop interference by big egos before it begins. The New CSI - by Mike Donoghue (December 3, 2007) The book on Continual Service Improvement is targeted at people who want to review their company’s current IT service management practices in order to define, comprehend and calculate their strengths and weaknesses. Service Desk for ITIL - by Mike Donoghue (December 3, 2007) To find the heart of an effective product and service enterprise, one needs only to take a look at their service desk. And when examining the broad coverage of ITIL, service management stands strong. More on ITIL/ISM Overcoming Cultural Resistance to ITIL - by Vijay Sankaran (Dec 10, 2007) Change IT with ITIL - by Ian Whittingham, PMP (Dec 17, 2007) Book IT - by Michael Wood (Dec 3, 2007) Improving the Business of IT - by Vijay Sankaran (Oct 15, 2007) Library Card - by Sunil Sharma (Jul 23, 2007) Après PMP (Part 2) - by Sainath Nagarajan, PMP, SCPM (Jul 16, 2007) Continuity Planning & Disaster Recovery: ITIL Style - by Michael Wood (Jun 19, 2006)

Resources ITIL Implementation Resource Center - "Take A Peek" Site! Visit the "take a peek" site for PinkATLAS, Pink Elephant's online ITIL resource center - the most comprehensive online implementation tool for ITIL projects. View the titles for hundreds of documents, templates, process maps, implementation how-tos, reference books (including the entire ITIL library), and white papers available. Check out the "Ask The Expert" section, where users can access Pink’s highly experienced consultants. Free ITIL Best Practices E-Newsletter Get PinkLink, Pink Elephant's monthly e-newsletter! Stay up-to-date and expand your knowledge with useful, educational articles on ITSM best practices, tips for implementing ITIL, IT leadership best practices and more. Plus, receive the most current information on dates and locations for all our special events and courses. Sign up today! White Papers Using Communications As An Agent Of Organizational Change This latest Pink white paper is based on the best-selling business communications book, Made To Stick! Pink's Jack Probst explores the six most critical factors for creating powerful, meaningful communications strategies for ITIL projects that build excitement, rally team members and ensure project success. Service Management Concepts Made Easy - Part 1: Utility vs. Warranty ITIL V3's Service Strategy book explores many best practices that IT organizations need for IT business alignment. Some of the concepts written in the book seem fairly complex. In this white paper, Utility and Warranty is explained in easy to understand terms, using real life scenarios to help readers better visualize the meanings. Service Management Concepts Made Easy - Part 2: Resources & Capabilities In part 2, Pink Elephant offers real world application to the concepts of Resources and Capabilities, explaining the five types of each. Connections are also drawn between the two sets of concepts described in this article series. Sample Book Chapter Service Management Strategies That Work: Guidance For Executives Since its 2007 release, this Pink Elephant guide has become a best-seller! You will receive crucial thought leadership about fundamental and strategic approaches to IT Service Management. Read the popular chapter from this publication, IT Governance Unraveled. Purchase the book directly through Van Haren Publishing, a leading international publisher specializing in IT management. Podcast Mapping IT Services What is a service? How do you define a service for ITIL V3 and how do you map those services in a way that is meaningful to the business? Find out in this PinkPodcast! View/listen to podcast Access more PinkPodcasts at http://blogs.pinkelephant.com/PinkCast