Sample Software Capability Matrix for E-Service Management

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Sample Software Capability Matrix for E-Service Management

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Format: Evaluation Form
Contributed by: Vyom Bhuta
This template outlines some of the functionality that is essential in a Web enabled Service or Problem management software. This gives you a basis and starting point to develop functionality needs specific to your organization. This matrix will help you evaluate products based on security, user interface and service-related functionality.

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