Customer Relationship Management

Customer Relationship Management Mike Donoghue
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Feature Battle Royale: ITSM vs. CRM - by Michael Wood (February 22, 2010) Ever stop to think what the differences are between ITIL Service Level Management and mainstream Customer Relationship Management functions? Are they complementary to each other? Is CRM contained within SLM, or visa versa? The answers are a click away... Online, On Time - by Mike Donoghue (September 8, 2009) Creating an online presence is simple--and there are a few common ways in which you can coordinate your enterprise’s message, engage customers and diffuse situations that might otherwise become rants and criticisms. Book Review Don't Shmooze? You Lose! - by Mike Donoghue (May 8, 2006) This book review takes a look at the art of schmoozing in Mr. Shmooze: The Art and Science of Selling Through Relationships. Channels Case Studies Corporate Communications CRM Best Practices CRM Technology Customer Service Customer/Vendor/Employee Loyalty E-Business and CRM Knowledge Management for CRM Organizational Culture Organizational Structure Partner Relationship Management Sales Force Automation Discussions Customer Relationship Management There's more to this subject than first meets the eye. This is the place where you can learn from or share with others. Find out what worked for others and what didn't. Put on your good citizen hat and share your Customer or Partner Relationship, or Sales Force Automation legends.

Processes Siebel Implementation Process Do you CRM? The Siebel Process enables an enterprise to meet its Customer Relationship Management requirements through customization and implementation of the Siebel Enterprise Application package based on its particular business requirements. It guides you through selecting Siebel modules, customizing and testing preconfigured components according to end-user requirements, and rolling the customized application out to the user community. Deliverables Pages: 1 2 next> Sales Productivity Checklist Whether you are selling products and services or selling a project itself, it doesn't hurt to brush up on your sales skills. Privacy Policy Checklist Protecting your customers' personal data should be job one. If you don't have a privacy policy in place, you need to do that five minutes ago. This checklist will help ensure that your privacy policy will be successfully put together, rolled out to the troops and followed. CRM Application Implementation Get your next CRM implementation off on the right track with this extensive project plan. Quality Management Systems Procedures: Customer Support ( Specifications/Procedures - Template ) This document describes the processes and activities involved in providing maintenance and continuous support of software products and applications. More Customer Relationship Management deliverables...