Listen Up

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Listen Up

by Paul Harder

September 10, 2001


Promotion to project manager is an honor for some, a step in a career path for others. When this occurs, most companies provide the novice manager with a series of training classes to indoctrinate him into their company's way of managing projects. These courses introduce such tools as schedule planning, resource management, status reporting and configuration control. With these tools in hand, the new manager is well-equipped for almost 60 percent of the tasks he will face in his daily life.

What about the remaining 40 percent? What do project managers do during roughly two days of the week? They are communicating. Managers spends the majority of their time communicating with others to ensure the project proceeds smoothly. Communications may be with clients, with team members or with superiors. They may communicate by telephone, e-mail, fax or face-to-face. And most of the time, when a manager communicates, he is listening.

The Importance of Listening
There are two components to a conversation, a speaker and a listener.



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