Managing Stakeholder Expectations

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Managing Stakeholder Expectations

by Andy Jordan

March 9, 2009


Before I start let me say--for the benefit of any stakeholders reading this--that my tongue is planted firmly in cheek. Let me also say that many a true word is spoken in jest. Okay, enough of that, let’s get on with it...
 
Have you noticed that stakeholders tend to be hard of hearing? You tell them one thing and they hear something completely different. I used to think that this was just a phenomenon with customers, but it’s not--it happens with all stakeholders. You tell them that the project is behind schedule and over budget, and that while you are actively managing the issues you feel that there may be a cost overrun and a delay. But they hear that everything is going fine!
 
They also make stuff up. If they haven’t seen a status report or been part of a status meeting recently, then there are automatically no issues, no delays and no problems. Finally, they believe in magic.



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"The degree of one's emotion varies inversely with one's knowledge of the facts--the less you know, the hotter you get."
- Bertrand Russell