Outsourcing: Numbers Tell the Whole Story

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Outsourcing: Numbers Tell the Whole Story

Bob Weinstein

February 23, 2009






In 2003, Forrester Research, Inc., predicted that 3.3 million U.S. service jobs would go offshore by 2015. The respected Cambridge, Mass.-based market research company was pretty close to the mark. Approximately 3.3. million American jobs are indeed expected to be outsourced to India and China during the next several years. No wonder most Americans (more than 66 percent) report that their biggest fear is having their job outsourced overseas.

The scary question that keeps organizational decision-makers up nights is how to pinpoint the countries that will be outsourcing’s beneficiaries this year. That amounts to a daunting task for IT companies.

Each year Gartner, Inc., the Stamford, Conn.-based IT, research and advisory organization, identifies the 30 top countries providing offshore services. In 2009, India and China were cited as the hands-down leaders, but market changes are expected to alter that in 2009. Brazil and Russia, for example, are now  considered viable alternatives.

Here are Gartner’s top 30 locations for offshore services, by region, in 2008:
  • Americas: Argentina, Brazil, Canada, Chile, Costa Rica, Mexico and Panama
  • Asia/Pacific: Australia, China, India, Malaysia, New Zealand, Pakistan, the Philippines, Singapore, Thailand and Vietnam
  • Europe, the Middle East and Africa (EMEA): the Czech Republic, Egypt, Hungary, Ireland, Israel, Morocco, Poland, Romania, Russia, Slovakia, South Africa, Spain and Ukraine

Interestingly, only seven countries from the Americas appeared in Gartner’s list.



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