Tactical Tips for Virtual Teams

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Tactical Tips for Virtual Teams

by Andrew Makar

May 27, 2008


Less than five years ago, the typical system implementation required the project team to be onsite at the client’s location. With the increased use of outsourcing, Software As A Service (SAAS) and the improvement in collaboration technologies like Cisco’s WebEx conferencing and Microsoft Sharepoint, system implementations can be supported with virtual teams. A virtual team is composed of geographically dispersed team members who primarily interact and collaborate with the collaboration software and telecommunications technology.
 
Performing tasks offsite provides companies with the flexibility to leverage remote resources without incurring travel expenses. However, according to the December 2007 Black Enterprise magazine, “virtual teams also provide challenges including miscommunication, breaches in security, and lack of worker productivity.” The challenges with virtual teams need to be balanced with their benefits.
 
In 2007, I had the opportunity to manage three virtual software implementations including a compensation planning tool, an incident management system and a new suite of HR applications.



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