The New CSI

Home  >  Articles  > 
The New CSI

Mike Donoghue

December 3, 2007





When ITIL version three showed up in 2006, the Core Practice Book 5 on Continual Service Improvement (CSI) appeared. With a goal of making certain that a service delivers the highest value assistance, CSI gives details on the processes needed to enhance service management within an organization. The purpose is to describe how to improve a service after it has been deployed.
 
The following topics are covered by the volume: 
  • Motivators for improvement
  • Principles of CSI
  • Roles and responsibilities
  • Benefits
  • Implementation
  • Methods, practices and tools
The book on Continual Service Improvement is targeted at people who want to review their company’s current IT service management practices in order to define, comprehend and calculate their strengths and weaknesses.



Please login/register to read the entire article.





sponsored announcements and special offers

96% of customers recommend LiquidPlanner to friends. Small team? Big stack of projects? Decide what's important, decide who can do it, and start making progress today. Schedule, collaborate, and track time in one central place. Start today with a no-risk trial.

Register Today and Save 15%!
Earn PDUs and advanced project management credentials 100% online from Villanova University, ranked #1 by U.S. News & World Report. Learn how!

Boston University's online Master of Science in Computer Information Systems with a concentration in IT Project Management is aligned with the PMP© certification and empowers students to become leaders in the field. Flexible to your schedule, this program can be completed in as little as 18 months.

You're a Business Analyst and You Don't Even Know It. If you are involved in implementing change in your organization (whether IT or process-related), you are a business analyst. But do you understand the fundamentals of business analysis and follow best practices? Our business analysis courses provide the foundation you need to ensure your solutions bring value to your organization. Check out our upcoming BA courses, including Principles of Business Analysis.

DeVry University's Keller Graduate School of Management offers the right mix of project management programs, with four project management programs accredited by PMI Global Accreditation Center (GAC): MPM; MBA with PM concentration; MISM with PM concentration; and MNCM with PM concentration. You can also receive a GCPM—Graduate Certificate in Project Management. Download a copy of The Power of Project Management.



"I don't know anything about music. In my line you don't have to."
- Elvis Presley