The New CSI

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The New CSI

by Mike Donoghue

December 3, 2007


When ITIL version three showed up in 2006, the Core Practice Book 5 on Continual Service Improvement (CSI) appeared. With a goal of making certain that a service delivers the highest value assistance, CSI gives details on the processes needed to enhance service management within an organization. The purpose is to describe how to improve a service after it has been deployed.
 
The following topics are covered by the volume: 
  • Motivators for improvement
  • Principles of CSI
  • Roles and responsibilities
  • Benefits
  • Implementation
  • Methods, practices and tools
The book on Continual Service Improvement is targeted at people who want to review their company’s current IT service management practices in order to define, comprehend and calculate their strengths and weaknesses.



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