Agile Exception Processes

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Agile Exception Processes

by Mike Griffiths

November 5, 2007


When caught by a fire or other urgent situation, it is useful to have emergency equipment on hand and know how to use it. The same goes for project exception processes: If something untoward happens, then that is not the best time to be creating new processes to deal with the event and explaining how to use them. Emotions are high, people respond to bad news differently, and it is better to practice an agreed-to procedure than figure out new rules.
 
Project tolerances and exception plans provide an agreed-to emergency plan for when bad stuff happens to good projects. They act as guardrails to help prevent us going off track and provide a mutually understood and agreed-to resolution process. So, just as during an emergency is not the best time to collaborate on improvising a rope ladder, nor is it the best time to define a resolution process between project stakeholders during a major project scope change.
 
We will look at the two components (tolerances and exception plans) individually and then examine how they work together.



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