Managing Quality and the Contracted Supplier

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Managing Quality and the Contracted Supplier

by Andrew Makar

April 16, 2007


Outsourcing a project to a supplier and IT contract management is fairly easy to understand. Companies write contracts and suppliers fulfill them. The complexity is found in the terms and conditions, service level agreements, supplier responsibilities and defined project deliverables.
 
Quality management is just one of the deliverables that need to be defined before outsourcing a project to a supplier. The following recommendations will help keep quality management in mind before the company contracts with a supplier for services.
 
Recommendation No. 1: Ensure quality management is defined in the statement of work
If the organization is contracting with a supplier to deliver an IT product or service, quality management requirements need to be defined in the statement of work rather than a contract assumption.



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