Outsourcing Quality Management: Do’s and Don’ts

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Outsourcing Quality Management: Do’s and Don’ts

George Najm and Andrew Makar, PMP

April 4, 2007





The spectrum of IT staffing choices ranges from internal IT organizations to fully outsourced models. A review of the fortune 500 companies will reveal their IT sourcing strategy is scattered across the spectrum. Some choose to retain the select functions like business analysis and project management while outsourcing the software development function. Other organizations outsource 95 percent of their IT function and retain a small layer of IT management to facilitate delivery between the business and the IT supplier.
 
Quality management, along with project management and software development, is one of the candidates for outsourcing. Before entering into a quality management outsourcing effort, organizations should consider the following do’s and don’ts:
 
Do: Ensure the vendor understands the project’s business requirements
How does the quality management vendor understand the business requirements and communicate them to the testing team? Does the vendor simply check for the existence of a quality management plan or does the vendor understand the content behind the quality plan and supporting test cases?
 
Organizations have used outsource quality management teams to simply validate the existence of quality management deliverables and other organizations embed the quality management team as resources on the project team.



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