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Customer Feedback Received |
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Home > Articles > Customer Feedback Received April 25, 2006  
True involvement of end users, clients or their representatives (product managers) throughout the entire project dramatically increases the project's chance for success. This well-known truism is definitely easier to state than to apply. Finding the right balance of user involvement to ensure a smooth acceptance without allowing them to run the project (ever heard of scope creep?) is one of the most difficult tasks facing a project manager.
A recent gantthead article by Luc K. Richard titled Customer Feedback Wanted describes a very interesting example, which unfortunately is not uncommon on the software development landscape. The sample project depicted creates a perfect setting for a discussion of what we can do as project managers to get the needed feedback, despite all kind of obstacles.
For full details, please see the article But the short version is: Zack is a project manager that was handed down an SRS by the product manager for the next iteration of a software product.
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