Vendor Relationships Won't Manage Themselves

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Vendor Relationships Won't Manage Themselves

by Miriam Ziemelis

June 25, 2001


There are always two sides to the "vendor relations" story. Whenever process improvement is conducted for a human resources department--or most other departments for that matter--the vendor relations piece is always a little sticky. The most common reason for this is that the vendors are telling us one story and management is telling us another. The common theme is that when these relationships work they are golden, but when they don't everyone suffers. Listed below are some common pitfalls and solutions to common vendor relations issues.

Two Sides to Every Story
Common problem: The vendor claims that there is a breakdown in communication, while management maintains that they can't get the work done when they call for project assistance and at other times, can't get the vendor to stop calling!

This problem is most likely caused by a lack of communication.



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