Determining ROI of IT Projects

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Determining ROI of IT Projects

by Sunil Sharma

September 30, 2002


You are in the IT department, and you want to start a fantastic project. You are excited about it--the solution could be a technically sophisticated solution that would offer so many enhanced features and functionality. Heck, it would even improve the lives of the users, too. You are convinced that it is "the project" for your company. But then someone asks about the ROI. What is the cost-benefit analysis? And then it seems that you have hit a stonewall...and your project maybe a no-go.

The bottom line has always been a top line for all business activities; IT projects are no longer exceptions. For too long, assessing the bottom-line impact of IT projects did not involve as rigorous an exercise as required for some other initiatives. But now that is changing, and a different type of challenge for IT project managers and top bosses is being created.

Unique Situation
The outcome of an IT project involves too many intangibles.



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