The Communication Factor

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The Communication Factor

by George Spafford

August 21, 2002


Organizations are collections of people. Each of those people is unique in some way or another. Salespeople have skills and experience oriented toward customer relationships, negotiating and so on. Engineers have their own set of skills and experience, as do people from each functional area in the organization.

It's hard to make generalizations that some people can or cannot do something because the wonderful diversity of humanity creates varying levels of skills across the organization. For example, you may have a janitor that is far more adept at negotiating than your best purchasing agent; you can't automatically assume that a janitor knows nothing about negotiating. However, it could be dangerous to assume the converse as well.

The very same thing is true for projects. Projects vary all over the board and can range from a new software program, a new bridge, a new wing for a hospital, etc.



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