ITIL Service Delivery Checklists

Home  >  Checklists  > 

ITIL Service Delivery Checklists


become a premium member to DOWNLOAD THIS NOW
gantthead premium membership the power of gantthead's extensive content library at your fingertips
Already a premium member? Login here learn about membership options 






IT Service Management (ITSM) lies at the heart of ITIL (Information Technology Infrastructure of Libraries) implementation. The ultimate goal of the ITSM discipline is to view and manage IT as a business that sells services, and reposition it from a cost center into a strategic business partner with a unique value proposition.

One major component of ITSM is service delivery apart from service support and this checklist focuses on the following areas that contribute to an ITIL-compliant service delivery arm:

  1. General IT Service Management Guidelines
  2. General Process Check
  3. Service Delivery Components:
    Service Level Management
    Financial Management for IT Services
    Capacity Management
    Availability Management
    IT Service Continuity Management

Related Content
ITIL Service Support Checklists



sponsored announcements and special offers
CA Technologies' Innovation Management survey is a study into the barriers to innovation success and the measures companies are taking to improve performance. Each survey respondent will receive a complimentary copy of the report containing the survey's results. Please participate now!

Build and deploy interactive reports and dashboards — without any hidden costs. Our in-the-cloud free trial lets you see for yourself — no download required. SAP Crystal Reports Server 60-day Free Trial

Enable Agile Process; Support Agile Teams
CollabNet announces ScrumWorks Pro 4.4. As intuitive as Scrum itself, this version offers improvements in estimation and integration to CollabNet TeamForge. Improve your Scrum team's performance, enable tracking, view reports instantly, and effectively manage your Agile projects. Request a Trial

Enterprise hardware and software evolve faster than your customers can consume new versions and features. Overcome this gap: learn how professional services can boost product consumption and speed repurchasing in TSIA/Compuware white paper. Read now

Packaged Services Success: Join us on Sept 8 for this Free Webinar as RTM Consulting and Tenrox discuss the competitive and financial benefits of Leveraging Automation to meet the Rising Demand for Productized Professional Services. EARN 1 PDU. Register Here Today to receive a Free White Paper.



"Conventional people are roused to fury by departure from convention, largely because they regard such departure as a criticism of themselves."
- Bertrand Russell