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gantthead originals
Investigating ITIL
- by Michael Wood
(February 1, 2010)
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The Information Technology Infrastructure Library has become the recognized standard for managing IT service levels throughout the enterprise. What should you know about ITIL and service level management? Wrap your arms around the components and terminology contained within this extensive framework by reading on.
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Hot Post-Recession Technologies for 2010
- by Michael Wood
(January 12, 2010)
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With a world economy in recession, there isn't a whole lot of technology spending on the horizon. For an idea of where those precious IT dollars will (and should) be spent, here are the hot technology investments to look forward to in 2010.
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CIO Survival Guide – The Recovery Begins
- by Michael Wood
(December 8, 2009)
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If all goes well, 2010 offers a great opportunity for CIOs to catch up and re-establish their IT priorities within an overall business strategy. Here's how the wise CIO can take advantage of the opportunity.
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Alignment Requires Proactive, Progressing CIO Leadership
- by Michael Wood
(November 10, 2009)
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Given IT has played a significant role in business since the 1960s, it seems almost inconceivable that CIOs are still alignment challenged. Perhaps the challenge isn’t so much getting aligned but staying aligned given the pace and nature of change companies must cope with and adapt to in today’s global economies.
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Don’t Fear the WBS
- by Dr. Andrew Makar, DMIT, PMP
(October 26, 2009)
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Does your organization provide the WBS as a key deliverable in your systems lifecycle? The work breakdown structure doesn't have to be as scary as the reaper--and mind mapping software makes them even more useful.
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department features
Haiti: A Crisis Management Nightmare (Part 1)
- by Bob Weinstein
(February 8, 2010)
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An absence of leadership has crippled rescue efforts. For crisis managers in all areas, this tragedy is a harsh reminder that provides some important lessons.
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SMITten with ITSM
- by Rob Saxon
(February 8, 2010)
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Since service management is far more important to our customers than information technology, the acronym should be SMIT--or Service Management through Information Technology--rather than ITSM. There are many methods for structuring the improvement of the service that we provide to our customers, but all of the complexity boils down to a few important considerations.
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The Internal Customer
- by Andy Jordan
(February 8, 2010)
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Maybe we should consider our internal customers as just that--customers. That doesn't mean that we stop using ITIL and start entering them into our CRM system, but we should provide them with the same standard of service--and expect the same level of commitment.
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Full Service ITIL
- by Mike Donoghue
(February 1, 2010)
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In the beginning of your ITIL implementation, setting up a process for service level management must be near the top of your list of priorities. Here are some items designed to get the ball rolling.
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Product Qualities Approach, Agile Style
- by Ryan Shriver
(February 1, 2010)
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Using product quality to deliver business value in agile development is vital. This article provides a how-to for progressive change agents interested in delivering products that generate measurable business value for their customers and stakeholders. You’ll learn how product qualities differ from functions, how to identify the right ones, measure them and use improvements to drive business results.
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| "You do not really understand something unless you can explain it to your grandmother." |
| - Albert Einstein |
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