Do Customers Care About ITIL?

Home  >  Articles  > 
Do Customers Care About ITIL?

Andy Jordan

February 16, 2010






In the last decade or so, there have been a lot of “new” ways to do things, or at least “new” ways to measure how well we do things. I remember a company that I worked with in the early 2000s; it was looking to implement CMM. They were struggling to get to CMM level 2 at a time when I was receiving multiple communications each week from different offshore outsourcing vendors who were all claiming to be CMM level 5 certified. In some ways it was depressing; in others it became meaningless--everyone was certified and it didn’t mean a thing when it came to their ability to help me in a practical sense.
Next came Six Sigma. That’s a great idea when it comes to production, but in an IT services industry it is less meaningful--the number of repeated instances rarely make the difference between two or three sigma and Six Sigma meaningful (it is meaningful in transaction systems, but that’s largely running the same code with fewer variables than a production environment).
Now we have ITIL, and my age-addled brain has to wonder if I am reliving history.



Please login/register to read the entire article.





sponsored announcements and special offers
Build and deploy interactive reports and dashboards — without any hidden costs. Our in-the-cloud free trial lets you see for yourself — no download required. SAP Crystal Reports Server 60-day Free Trial


Get a business advantage. With a Services Dashboard, you're in the driver's seat. Solid benchmarks allow you to prioritize initiatives, monitor improvements and understand the business impact of best practices on your services organization. Read now.

Improve your company's efficiency and effectiveness, no matter its size. Download the SAP whitepaper Business Intelligence: The Definitive Guide for Mid-Size Organizations.

Online Lean Six Sigma Certificates
Earn certificates 100% Online from Purdue University, and gain knowledge in lean and six sigma. Lead improvements in your organization with skills learned. Courses start soon and space is limited. Click here for more info.

Online Project Mgmt Certificates
Earn project mgmt certificates 100% Online, and gain knowledge in foundations to PMP Prep. Skills apply directly to any industry. Save $1000 and get a FREE PMP Prep course w/ your certificate through 7/31/10. Click Here



"In opera, there is always too much singing."
- Claude Debussy