Investigating ITIL

Home  >  Articles  > 
Investigating ITIL

Michael Wood

February 1, 2010





Over the past few years I have published a number of articles on the Information Technology Library. With roots dating back to the 1970s, ITIL has become the recognized standard for managing IT service levels throughout the enterprise. If you are an ITIL guru, this article is not for you. But if you are new to ITIL and want to wrap your arms around the components and terminology contained within this extensive framework, then read on.
ITIL garnered industry-wide attention with the regulatory advancement of IT Governance in the United States (Sarbanes Oxley) and in the United Kingdom (Audit, Investigations and Community Enterprise Act of 2004). With the release of Version 2 (v2), ITIL began to grow out of the U.K. and into international prime time. ITIL v2 clearly set forth the landscape that IT service delivery addressed as follows (source, my article from February 2009):
1.



Please login/register to read the entire article.





sponsored announcements and special offers
CA Technologies' Innovation Management survey is a study into the barriers to innovation success and the measures companies are taking to improve performance. Each survey respondent will receive a complimentary copy of the report containing the survey's results. Please participate now!

Build and deploy interactive reports and dashboards — without any hidden costs. Our in-the-cloud free trial lets you see for yourself — no download required. SAP Crystal Reports Server 60-day Free Trial

Enable Agile Process; Support Agile Teams
CollabNet announces ScrumWorks Pro 4.4. As intuitive as Scrum itself, this version offers improvements in estimation and integration to CollabNet TeamForge. Improve your Scrum team's performance, enable tracking, view reports instantly, and effectively manage your Agile projects. Request a Trial

Enterprise hardware and software evolve faster than your customers can consume new versions and features. Overcome this gap: learn how professional services can boost product consumption and speed repurchasing in TSIA/Compuware white paper. Read now

Packaged Services Success: Join us on Sept 8 for this Free Webinar as RTM Consulting and Tenrox discuss the competitive and financial benefits of Leveraging Automation to meet the Rising Demand for Productized Professional Services. EARN 1 PDU. Register Here Today to receive a Free White Paper.



"Only those who have been in the frying pan are really qualified to talk about the heat."
- Winston Churchill