Second Chances

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Second Chances

Tom L. Barnett, PMP

September 24, 2009






“I can’t tell you how to do your job,” Mike told me, angrily and in no uncertain terms, “but if I was in your shoes I would have fired him on the spot. No questions asked.”
 
Mike had paid me a visit because of a major screw up with a customer’s payroll application that had put both us on a collision course. Mike and I were peer IT managers. The way we handled the crisis we were in, however, was quite different.
 
An Overlooked Detail
I managed the enterprise database administrators at the time, and Mike managed the application team for a large account. Over the previous weekend, our teams had implemented a routine change for a payroll system for our client. It wasn’t big. As a matter of fact it was a pretty mundane type of maintenance fix.   
 
The problem happened when the changes the team made were promoted into production--the data pointers within the programs weren’t changed from the test table definitions to the production ones.



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"Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened."
- Winston Churchill