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Process Improvement
Michael Wood
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Tools, Tips and Techniques

Where would we be without our tools and techniques? Every discipline has them, and Process Improvement is no different. Come on in and see what's new under the sun in the confusing world of Tools and Techniques. You will find some interesting links and lots of food for thought. And remember, you have a story to tell, too, so let us hear about it. Use the corresponding discussion group to voice your opinions, observations and questions.

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    User-Friendly IT Governance
    - by Allan Holmes
    Everything you want to know about Control Objectives for Information and related Technology (Cobit), an IT governance framework.

    A New Glue Or The Old Soft Shoe?
    - by Ben Worthen
    With scores of business process management vendors out there, whose product do you choose and why?

    Balancing Scorecards with Reality
    - by Susan H. Cramm
    Let's face it: If you don't have a business-aligned IT strategy that allocates scarce resources and creates value, then you don't have the clarity of purpose necessary to use a balanced scorecard.

    Into the Light
    - by Howard Rubin
    Hidden factors such as customer value, process value, people value and portfolio management value must also be taken into account when considering IT processes.

    Operation Clean Data
    - by Malcolm Wheatley
    Data is only as good as the humans who enter it. Here is how to make human-generated information as accurate and reasonable as possible.

    Inexpensive CRM Improvements
    - by Adhanda Enterprises
    Low-budget ways to improve CRM initiatives.

    Document Capture--A Growing Market for KM
    - by Harvey Spencer
    Capture solutions combined with IDR technologies have a huge potential for growth in the KM market.

    What Role Will Content Technologies Play in This Era of Regulatory Compliance?
    - by Julie Rahal
    How and why content technologies play such a critical and much-needed role in regulatory compliance.

    Encourage Employee Socializing
    - by Edward Prewitt
    Social network analysis is a tool for helping companies get out of their own way when it comes to knowledge management.

    What's Your Creativity Type?
    - by Alison Overholt
    Are you well matched and right for your job?



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