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Process Improvement
Michael Wood
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Case Studies

Case studies help us relate theory with real-world experience. In this channel, you will have a chance to see where the rubber meets the road. We will explore the lessons from success and failure. We will pull back the covers to reveal what made the projects work and not work. Maybe you have a story you would like to share. We're all ears, so let us know. And remember to use the corresponding discussion group to voice your opinions, observations and questions.

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  • Case Studies - We All Love Them
  • Process Management Experiences
    What Went Right: Case studies in success

    There is nothing like delivering a project on time and on budget. It's even better if the project delivers on its improvement objectives. Here we will share some real-life examples of process improvement projects that succeeded big time.

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    Getting a Grip on Business Processes
    - by CRM Daily
    The US federal government has a mixed record when it comes to adopting and implementing BPM solutions.

    When Data Is More than Mission Critical
    - by Graeme Thickins
    The data belonging to the Make-A-Wish Foundation holds the dreams and hopes of seriously ill children. Taking care of this data is a sacred trust.

    Can't We All Just Get Along?
    - by Chuck Martin
    What are the new buzzwords du jour in today's business world? Collaboration and teamwork.

    Lessons From the Doom Loop
    - by Ted Harro
    What to do if you're caught up in a corporate death spiral.

    American Airlines CIO Monte E. Ford: Focus on the Customer
    - by Lisa Valentine
    Case study of how American Airlines has rededicated itself to focusing on its customers.

    For the IRS There's No EZ Fix
    - by Elana Varon
    The Internal Revenue Service's multi-billion dollar modernization project has been an unmitigated flop.

    Smart Strategies: Putting Ideas To Work
    - by Alison Overholt
    Case studies of five companies that are putting smart strategies into practice.

    How to Become a Fixture
    - by Ben Worthen
    If you are a CIO in charge of a demoralized IT department, you need to learn how not to become a victim of "burn and churn."

    Communicate Well
    - by Chuck Martin
    Communicating well is the most important skill in today's business environment.

    Lawmakers Introduce Anti-Outsourcing Bill
    - by Shelley Solheim
    Legislation has been recently introduced in Congress to deter U.S. companies from outsourcing jobs overseas.



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