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Process Improvement
Michael Wood
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Aligning Stakeholders, Strategies and Operations

Okay, this is serious stuff now: The big secret to achieving those stratospheric results with your process improvement initiatives. And you thought it was good tools and that winning personality. Nope, it's all in the alignment of the organization, top to bottom, side to side. Read on and learn about the factors that create alignment within the organization. We will also look at practical approaches to weaving these principles into your PI projects.
Coming Soon
  • Alignment Factors: What Are They, How Do We Achieve Them?
  • Value Gap Analysis: Discovering Where Change Needs to Take Place in Strategy, Objectives and Processes
  • Turning Strategies and Objectives Into Operational Reality
  • Value-Added Delivery Systems: Identifying True End-to-End Processes

    Keep Customers Happy
    - by Lisa Picarille
    Some numbers really do add up. It can cost about six times more to acquire a new customer than it does to retain an existing one, but a mere five percent improvement in customer-retention rates can yield a 25 to 100 percent increase in profits.

    Is CRM Enough?
    - by Karl Walder
    By focusing on these customer interactions, companies will enjoy significant bottom-line results through cost savings and customer retention.



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