|
Home
>
Departments
>
Customer Relationship Management
>
Organizational Structure
Organizational Structure
How you organize your business makes a big difference when it comes to CRM. Should you structure by function or by process? Here we explore reengineering, process engineering and the reasons these concepts are important.
CRM Claims the Corner Office
- by Vicki Powers
|
|
Customer-centric organizations are adding a new executive to their rosters, the chief customer officer (CCO).
|
Sales Force Automation--Another Look
- by Tom Keenze
|
|
One way to push CRM forward is with sales force automation. It's a big risk--mainly because the statistics are so grim. Here's how to put yourself on the winning side of the SFA challenge.
|
Reengineering.com |
|
Need advice on how to reorganize your organization? Here you'll find examples and ideas to help you with the task.
|
|
Business Guide to Reengineering Books |
|
The Business Guide to Reengineering Books offers a complete listing of reengineering books, handbooks and reference material for project teams and consultants. It also features books on best practices in customer service and human resources.
|
|
Hammer and Company |
|
Hammer and Company is a management education and research firm that focuses on cutting-edge issues in operations, organization and technology utilization.
|
|
Reengineering Forum |
|
The Reengineering Forum is an association whose goal is to encourage combined industry/research review of the states of the art and the practice in reengineering of software, systems and business processes.
|
sponsored announcements and special offers
You can do this!
Earn your master's degree in project management without putting your life on hold at GoUWP.com!
Apply today at GoUWP.com for 100% online courses, 45 PDUs each. No entrance exam. University of Wisconsin- Platteville’s MS in Project Management is globally accredited by PMI. Combine academics and real-world scenarios for a 360-degree education.
If you have a distributed team, what are you trying to achieve with Agile approaches? Isn't Agile more for co-located teams? There are eight key benefits to working in a distributed Agile environment. A new report from ProjectsAtWork looks at each of those benefits – and how you can achieve them.
Most business and IT executives agree that any company able to rapidly deliver software of high and predictable quality with minimum budgets enjoys a significant advantage. However, practical experience shows that the challenges associated with software quality remain largely unsolved. Download the white paper Uplift Quality with Requirements Driven Testing to learn fundamental principles of Requirements Driven Testing.
| "A statesman is an easy man, he tells his lies by rote. A journalist invents his lies and rams them down your throat. So stay at home and drink your beer and let the neighbors vote!" |
| - W.B. Yeats |
|
|
sponsors
Customer Relationship Management
