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Customer Relationship Management
Mike Donoghue
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Corporate Communication

Actually conveying the message intended it is not as easy as you might think. Here are some tips on what works, what doesn't, and why communication is critical to CRM.
CRM Claims the Corner Office
- by Vicki Powers
Customer-centric organizations are adding a new executive to their rosters, the chief customer officer (CCO).

How Do I Love Thee? Let Me Plot the Graph.
- by Linda Tischler
In today's viciously competitive marketplace, love is a realistic profit driver.

Inno Vision
Here's a site dedicated to the promotion of clear, honest and concise communication. Interesting links and articles, all of which are fun to read and incredibly helpful.

Interpersonal Communication Articles
Your company's success depends upon its people. Wouldn't it be great if they could communicate with one another? This site links to articles and resources that promote healthy, honest interpersonal communications in a business setting.



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